SaaS Customer Success Leader
CS Ops | CS Strategy | B2B
CS Enablement | Customer Obsessed
LinkedInHello and welcome to my portfolio! I'm Ellie Grace, and this is where I showcase my journey, skills, and achievements in the world of customer success and beyond. With a passion for delivering exceptional results and a knack for solving complex challenges, I invite you to explore my professional story and the impactful projects I've been a part of.
My career has been a thrilling adventure, filled with opportunities to hone my skills in customer data analysis, project management, and technical proficiency. I've successfully led initiatives that transformed customer onboarding processes, drove remarkable product adoption rates, and elevated customer health scores. These achievements, along with my dedication to fostering strong client relationships, have been instrumental in reducing churn rates and increasing revenue generation.
My journey is guided by a commitment to excellence and a people-first approach. I've had the privilege of working with exceptional teams and clients, and their testimonials speak volumes about my dedication to success and advocacy for both team members and customers. As you explore my portfolio, you'll discover the tangible results of my work and the passion that fuels my drive for continuous improvement.
“Ellie is a phenomenal people-first leader. Her commitment to the success...Read More
Jazmyne Mitchell Longley, M.ED.
Manager of Customer Success
"Ellie is a process-oriented leader. She excels with finding the gaps... Read More
Emily Weinberger
SaaS Enterprise Client Success Manager
"Innovation, Compassion, and Efficiency are the top three words that come to mind when working with Ellie.... Read More
Hillary Robbins, M. Ed
Client Success Manager
K12 Insight
Jun 2022 - Present
K12 Insight
Jan 2021 - Jun 2022
K12 Insight
May 2019 - Dec 2020
Achieve3000
May 2016 - May 2019
Master of Education (M.Ed.), Transformational Leadership and Teaching
The Johns Hopkins University
2013 - 2015
BS, Family and Consumer Sciences
University of Kentucky
2003 - 2007
Gainsight End User Certificate
Learn MoreCustomer Success Leader Certified Professional
Learn MoreCustomer Success Operations Certificate
Learn MoreGainsight Level 1 NXT Associate Admin Certificate
Learn MoreGainsight Level 2 Reporting & Dashboards (Horizon Analytics) Certificate
*in processGainsight Level 2 Journey Orchestrator & Surveys Certificate
*in processGainsight 101 Admin In person Training
Gainsight Pulse Conference 2022
America Achieves Fellowship
Teach for America CT 2008
An Artisan is thoughtful, deliberate, and precise, with an eye for managing detail-work and always following through. They're collaborative, but they’ll also work quietly and diligently on their own. They’re not self-promoters but like recognition for their efforts.
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