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Ellie Grace

SaaS Customer Success Leader

CS Ops | CS Strategy | B2B

CS Enablement | Customer Obsessed

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Welcome to My Portfolio

Hello and welcome to my portfolio! I'm Ellie Grace, and this is where I showcase my journey, skills, and achievements in the world of customer success and beyond. With a passion for delivering exceptional results and a knack for solving complex challenges, I invite you to explore my professional story and the impactful projects I've been a part of.



A Journey of Expertise

My career has been a thrilling adventure, filled with opportunities to hone my skills in customer data analysis, project management, and technical proficiency. I've successfully led initiatives that transformed customer onboarding processes, drove remarkable product adoption rates, and elevated customer health scores. These achievements, along with my dedication to fostering strong client relationships, have been instrumental in reducing churn rates and increasing revenue generation.



Dedication to Excellence

My journey is guided by a commitment to excellence and a people-first approach. I've had the privilege of working with exceptional teams and clients, and their testimonials speak volumes about my dedication to success and advocacy for both team members and customers. As you explore my portfolio, you'll discover the tangible results of my work and the passion that fuels my drive for continuous improvement.



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What They're Saying

“Ellie is a phenomenal people-first leader. Her commitment to the success...Read More

Person 1

Jazmyne Mitchell Longley, M.ED.

Manager of Customer Success

"Ellie is a process-oriented leader. She excels with finding the gaps... Read More

Person 1

Emily Weinberger

SaaS Enterprise Client Success Manager

"Innovation, Compassion, and Efficiency are the top three words that come to mind when working with Ellie.... Read More

Person 1

Hillary Robbins, M. Ed

Client Success Manager



Experience

Education 1

Senior Manager of Client Success

K12 Insight

Jun 2022 - Present


Senior Client Success Manager

K12 Insight

Jan 2021 - Jun 2022


Client Success Manager

K12 Insight

May 2019 - Dec 2020


Education 1

Curriculum and Implementation Manager

Achieve3000

May 2016 - May 2019


View All 11 Experiences ➡️




Education

Master of Education (M.Ed.), Transformational Leadership and Teaching

Education 1

The Johns Hopkins University

2013 - 2015


BS, Family and Consumer Sciences

Education 1

University of Kentucky

2003 - 2007




Specializations

specializations 1

Gainsight End User Certificate

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specializations 2

Customer Success Leader Certified Professional

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specializations 3

Customer Success Operations Certificate

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specializations 4

Gainsight Level 1 NXT Associate Admin Certificate

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specializations 5

Gainsight Level 2 Reporting & Dashboards (Horizon Analytics) Certificate

*in process

specializations 6

Gainsight Level 2 Journey Orchestrator & Surveys Certificate

*in process



Training & Development

training 1

Gainsight 101 Admin In person Training


training 2

Gainsight Pulse Conference 2022


training 3

America Achieves Fellowship


training 4

Teach for America CT 2008




Skills

skills

skills

An Artisan is thoughtful, deliberate, and precise, with an eye for managing detail-work and always following through. They're collaborative, but they’ll also work quietly and diligently on their own. They’re not self-promoters but like recognition for their efforts.

Taken Feb. 2023
Natural Strengths:

Accommodating

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Analytical

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Deliberate

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Anticipates Problems

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Professional Work Examples



Life Balance



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